Over the festive period, nealsyardremedies.com.au will be closed from the 18th of December 2014 to the 5th of January 2015. Orders placed during this time will be processed on our return.
We undertake all best endeavours to ensure that your delivery arrives between 4 to 12 working days from your order. For any updates on your delivery please email firstname.lastname@example.org
We can ship to any address in Australia using Australia Post. Shipping rates are charged according to what Australia Post charges.
Orders over $150 are shipped free.
You may return new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, call or email us and we’ll tell you want to do.